Frequently Asked Questions
Travelling Out of London International Airport
Please complete your e-ticket immigration processing before you arrive at the airport. This must be completed before you check in.
Please check our parking page for more details.
Our Airport partners with Checker, who offers curbside transportation service at standard taxi rates to get your destination.
There are power outlet locations throughout the terminal to charge your device, located in the publicly accessible part of the terminal as well as post-security in our departure lounge. Specific charging stations include the information booth (visible as soon as you enter the north terminal entryway, pre-security), seats with power plugs inside the boarding lounge, ports in the tables at On the Fly (food services). Look for the multiple metal trees (located upper level of boarding lounge, post security) for charging stations.
Our Airport does have a duty-free, and it does offer alcohol products for international passengers. You can purchase your duty-free merchandise at the Duty Free shop, located post-security, and your order will be delivered to you on your aircraft prior to take-off.
London International Airport doesn’t have pre-clearance for the USA yet out of our airport, however, with our continued support this service may be added in the future.
Checking-In
Each airline sets its own hours of operations, which are dictated by their flight schedule. The airport is open during all airline operations. Check in counters typically open 3 hours prior to departure and close 60 mins prior to departure. It is recommended that passengers check in online with their airline (up to 24 hours in advance) for their flight. Each airline has a separate line for baggage drop off.
Please refer to your airline’s website for their check in process.
Please check with your airline for specific recommendations. London International Airport recommends arriving 1.5 hours before your domestic departure, and at least two hours before your scheduled departure time for international destinations. Passengers on early morning international flights must check with their airline about when to arrive at the airport.
Every passenger flying requires a form of Government Issued Photo ID. Children under 18 have different ID requirements for different airlines, so be sure to contact your airline directly to confirm ID requirements for minors.
While You Are Waiting
You can experience some great views of take-offs and landings at the Katana Café during regular hours of operation. We also have a dedicated planespotting location, YXU Air Park, visit Community Recreation for location and details.
Our Airport offers free wi-fi to all visitors, powered by local London Managed IT Service Provider Techdoz. For more information and instructions on how to access wi-fi click here
Our Airport currently does not have a place of worship available in our terminal, however, we are looking at adding a space in the future when more space becomes available.
In accordance with Federal Regulations, London International Airport has designated smoking areas outside of the terminal building.
Picking Up and Dropping Off
Check our Arrivals page to get the most up to date information on when a flight will arrive or depart. You can also check your airline’s website to determine flight times.
There are a number of places we recommend for meeting arriving passengers. You can use the cell phone lot to park and wait for a call or a text from your passenger, once you receive it you can drive to the arrivals area and pick up your passengers curbside. Another option is parking in our main lot (opposite the terminal building); it only costs $2.00 for an hour of parking, and once you have parked you can wait for your passenger in front of the terminal building.
You sure can! You will be able to drop them off at the Departures door, but you must stay in your vehicle, as there is no parking in front of the terminal for safety reasons. Please ensure you limit your time at the curb so other passengers can be dropped off close to the terminal as well.
Security
Your best tool for travel tips and information on which items you are allowed to take in your carry-on or checked bags is the CATSA website. You can also check out our Security page for more information.
There are a few options if you find yourself in this situation. Your first option is throwing away the item, we provide garbage bins close to the security line. You can also put them in your checked baggage, time permitting. Lastly, if none of the previous options are going to work for you, Security can help you mail the items to your home address for a fee.
Lost Items
If you have lost something within the airport building please call 519-452-4000, or contact us at customerservice@flylondon.ca. If you lost your item on an aircraft or in a taxi, you will need to contact your airline or the taxi company directly.
