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The Greater London International Airport Authority (GLIAA) believes everyone should be able to enjoy a barrier-free accessible travel experience. The YXU airport is continuously working on making our services better. Over the years we have set out to improve accessibility, but now more than ever, we are turning our accessibility commitments into impactful, actionable tasks that aim to make travel through YXU a better experience for everyone. With our trusted partnerships, our dedicated staff, and our passengers who make YXU possible, we lead with people-first initiatives. For us, it’s about paving the way as an inclusive, community-oriented space that caters to fostering long-lasting relationships that bring people together, anywhere.

 

Click Here to View the London International Airport’s Accessibility Plan

 

Click Here for translatable web-based version of the Accessibility Plan

Alternate Format(s)

Upon request, an accessible alternate format of this Accessibility Plan or the feedback process (e.g. print, large print, braille, audio format or an electronic format that is compatible with adaptive technology). Please contact us by using the email, mailing address or phone number listed below, or through any other links provided on this page.

Email:

Supervisor of Airport Terminal Services.

accessibilty@flylondon.ca

Mailing Address:

Supervisor of Airport Terminal Services

London International Airport

10 Seabrook Way

London ON N5V 3B6 Canada

Phone Number:

519 452 4036

Feedback Process

If you have feedback about how YXU is implementing this Accessibility Plan, and /or have feedback regarding any encountered barriers with YXU as a guest, traveler, or employee. Please contact us personally or anonymously, by using the email, phone or mailing address listed above. Or by submitting the feedback form (below) and or through our social media channels by direct messaging. Our feedback options provide an acknowledgement of receipt and can maintain anonymity.

The Supervisor of Airport Terminal Services is the designated person to receive feedback on behalf of YXU.

Website: flyyxu.ca/contact-us

Facebook: facebook.com/flyyxu

X: x.com/flyyxu

Instagram: instagram.com/flyyxu

Linkedin: linkedin.com/company/flyyxu

When making flight arrangements you are required to let your air carrier know if you require special assistance. All our airlines provide wheelchairs (only manual wheelchairs are currently available) for passengers requiring assistance to travel through our airport. London International Airport is subject to the Canadian Transportation Agency Accessible Transportation for Persons with Disabilities Regulations and the provisions of these regulations that apply to it, and the services that it offers to persons with disabilities and any conditions that apply to those services. Under the regulations, our obligations are to the following sections: Requirements Applicable to Terminal Operators

 

You may request assistance with the reservation form below by contacting us at customerservice@flylondon.com or 519-452-4000.