Frequently Asked Questions
Travelling Out of London International Airport
Please complete your e-ticket immigration processing before you arrive at the airport. This must be completed before you check in.
Please check out parking page for more details.
A range of ground transportation options is available at London International Airport, including taxi, public transit, car rentals, and shuttle or limousine services. Click here for more information.
There are power outlet locations throughout the terminal to charge your device, located in the publicly accessible part of the terminal as well as post-security in our departure lounge. Specific charging stations include the information booth (visible as soon as you enter the north terminal entryway, pre-security), seats with power plugs inside the boarding lounge, and ports in the tables at On the Fly (food services). Look for the metal trees (located on the upper level of the boarding lounge) for charging stations.
Our Airport has a duty-free shop that offers alcohol products for international passengers. You can purchase your duty-free items at On the Fly, the restaurant/bar located post-security, and your order will be delivered to you on your aircraft prior to take-off.
London International Airport doesn’t currently have pre-clearance for the USA.
Checking-In
Each airline sets its own hours of operation, determined by its flight schedule. The airport is open during all airline operations. Check-in counters typically open 3 hours prior to departure and close 60 minutes prior to departure. It is recommended that passengers check in online with their airline (up to 24 hours in advance) for their flight. Each airline has a separate baggage drop-off line.
Please refer to your airline’s website for their check-in process.
Please check with your airline for specific recommendations. London International Airport recommends arriving 1.5 hours before your domestic departure, and at least two hours before your scheduled departure time for international destinations. Passengers on early morning international flights must check with their airline about when to arrive at the airport.
Every passenger flying requires a form of Government Issued Photo ID. Children under 18 have different ID requirements for different airlines, so be sure to contact your airline directly to confirm ID requirements for minors.
While You Are Waiting
You can experience some great views of take-offs and landings at the Katana Café during regular hours of operation. We also have a dedicated planespotting location, YXU Air Park, visit Community Recreation for details.
Our Airport offers free wi-fi to all visitors, powered by local London Managed IT Service Provider Techdoz. For more information and instructions on how to access wi-fi click here
Our Airport currently does not have a place of worship available in our terminal, however, we are looking at adding a space in the future when more space becomes available.
In accordance with Federal Regulations, London International Airport has designated smoking areas outside of the terminal building.
Picking Up and Dropping Off
Check our Arrivals page to get the most up to date information on when a flight will arrive or depart. You can also check your airline’s website to determine flight times.
There are a number of places we recommend for meeting arriving passengers. You can use the cell phone lot to park and wait for a call or a text from your passenger, once you receive it you can drive to the arrivals area and pick up your passengers curbside. Another option is parking in our main lot (opposite the terminal building); it only costs $2.00 for an hour of parking, and once you have parked you can wait for your passenger in front of the terminal building.
You sure can! You will be able to drop them off at the Departures door, but you must stay in your vehicle, as there is no parking in front of the terminal for safety reasons. Please ensure you limit your time at the curb so other passengers can be dropped off close to the terminal as well.
Security
Your best tool for travel tips and information on which items you are allowed to take in your carry-on or checked bags is the CATSA website. You can also check out our Security page for more information.
Garbage bins are provided close to the security line. If time permits, you may put the items in your checked baggage. Please check your airline’s websites for lists of what is allowed and plan ahead accordingly.
Lost Items
If you have lost something within the airport building please call 519-452-4000, or contact us at customerservice@flylondon.ca. If you lost your item on an aircraft or in a taxi, you will need to contact your airline or the taxi company directly.
