Arrivals Departures

Accessibility Progress Report

GeneralIn 2024, the Greater London International Airport Authority (GLIAA) created and launched an accessibility plan to reflect the Canadian Transportation Agency (CTA) regulations. In preparation for this progress report, the airport authority has consulted with employees and other stakeholders, including those with lived experiences as persons with disabilities.
Alternate Format(s)Upon request, an accessible alternate format of this feedback process (e.g., print, large print, braille, audio format, or an electronic format compatible with adaptive technology) may be provided.Contact Information

Email:
accessibilty@flylondon.caMailing Address:
Supervisor of Airport Terminal Services
London International Airport
10 Seabrook Way
London ON N5V 3B6 CanadaPhone:
519-452-4036
Feedback ProcessIf you have feedback about how YXU is implementing this Accessibility Plan, and/or have feedback regarding any encountered barriers with YXU as a guest, traveller, or employee, please contact us personally or anonymously using the email, phone, or mailing address above.You can also submit an online feedback form through our website or our social media channels through direct messaging.

Our feedback options provide an acknowledgement of receipt and maintain anonymity.

Feedback will be acknowledged in the same way that it was received or in the preferred manner requested, except for feedback that was indicated as anonymous, and responses will be provided in a timely manner.

The Supervisor of Airport Terminal Services is the designated person to receive feedback on behalf of YXU.

Online Channels

Feedback Information

Via our numerous feedback platforms, we have mostly received feedback from emails and in person. Most of the feedback was positive and complimentary to the services provided.Any negative concerns were traced back to the root cause, either CBSA or ground handlers, and the information was shared with them. YXU has offered to share training materials and resources.Future UpdatesTo launch a WIFI survey to collect information from our passengers. We will host this for a scheduled period over our peak winter season.

Consultations

YXU conducts personalized tours for persons with disabilities. This service allows someone with a disability and their family or support person to visit the airport prior to their trip to rehearse their upcoming journey.

GLIAA works with the individual one-to-one to identify any barriers they may encounter during their travel.

Consultation Activities

  • October 28, 2024: Consult with Vision Loss Rehabilitation, Sheila Dinnin.
  • March 25, 2025: Consult with Miriam Barry from Community Living London.
  • April 25, 2025: Consult with the Roberts School of the Deaf.
  • April 2025: Accessibility plan discussed at AOC meeting.

Information and Communication Technologies (ICT)

YXU provides all flight information and schedules, including delays and cancellations, on its website.Initiatives for the Future

  • Continuous improvement of the public address system.
  • Researching on-demand American Sign Language (ASL) accessibility support.

Communication, Other Than ICT`

The team at YXU continues to use best practices for interacting with persons with disabilities at all points during the airport travel experience.Initiatives for the Future

  • Hidden Sunflower Program awareness training.
  • Creation of an ASL welcome slide for the video wall.

Procurement of Goods, Services, and Facilities GLIAA understands that accessibility and responsible procurement practices are best practices for a smooth airport experience.

Initiatives for the Future

  • Review public tendering documents through an accessibility lens.
  • Create an internal procurement checklist.
  • Develop a policy to track and report diverse supplier engagement.

Design and Delivery of Programs and Services“`GLIAA provides accessibility awareness training to all ACE and SOC staff members.

Initiatives for the Future

  • Recognition and support of the Sunflower Program.
  • Reinstatement of the pet therapy program.

Transportation

YXU provides accessible parking spaces, designated loading zones, curbside assistance, and accessible transportation support.Initiatives for the Future

  • Enhance accessibility requirements in future transportation RFPs.

Built Environment

YXU continues to improve accessibility throughout its terminal and facilities.Initiatives for the Future

  • Accessibility-focused washroom upgrades.
  • Accessibility Infrastructure Assessment for terminal facilities.
EmploymentGLIAA strives to create a workplace environment where all individuals are welcomed.Accessibility Commitments

  • Diversity, Equity, and Inclusion training.
  • Accessibility compliance training.
  • Participation in CAC Accessibility Working Group meetings.
  • Inclusive language in job postings.

Provisions of CTA Accessibility-Related Regulations

GLIAA is committed to meeting the requirements of the Accessible Canada Act (ACA), the Accessible Transportation Planning and Reporting Regulations (ATPRRs), and Accessible Canada Regulations (ACRs).YXU is subject to the Canadian Transportation Agency’s Accessible Transportation for Persons with Disabilities Regulations (ATPDRs) and the applicable provisions for transportation service providers and terminal operators.
Image from a passenger's perspective looking at the wing of an airplane while in the sky

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